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IT Support Specialist

This course is designed to prepare learners for entry-level IT support roles. They will gain practical experience with computer hardware, popular operating systems like Windows and macOS, and network troubleshooting. This course aligns with the Cisco Certified Support Technician (CCST) IT Support certification, validating learners’ skills for employers. With no prerequisites, it's the perfect first step for anyone looking to enter the IT field.

Course Information

Duration

45 Hours

Period

15 Weeks (3 hours per week)

Language

Khmer

Course Syllabus

Detailed breakdown of lessons and sessions

Module

Title

1

Introduction to the IT Support Technician

2

Introduction to Troubleshooting

3

Troubleshooting the Windows Operating System

4

Troubleshooting Linux and MacOS

5

Troubleshooting Mobile Operating Systems and Applications

6

Troubleshooting Common Services and Peripheral Connectivity Issues

7

Troubleshooting Common Network Connectivity Issues

8

Troubleshooting Common Security Issues

9

Troubleshoot Common Hardware Issues

10

Common Hardware Upgrades

Schedule

Sunday

8:00 AM - 11:00 AM

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